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Cue

Terms of Service

Last updated on January 8th, 2025

This Customer Terms of Service is entered into by and between Cue AI Technologies, Inc. ("Cue") and the entity or person placing an order for or accessing any Services ("Customer" or "you"). If you are accessing or using the Services on behalf of your company, you represent that you are authorized to accept this Agreement on behalf of your company.

BY INDICATING YOUR ACCEPTANCE OF THIS AGREEMENT OR ACCESSING OR USING ANY SERVICES, YOU ARE AGREEING TO BE BOUND BY ALL TERMS, CONDITIONS, AND NOTICES CONTAINED OR REFERENCED IN THIS AGREEMENT.

1. Definitions

  • "Agreement" means this Customer Terms of Service and any attachments, linked policies or documents referenced herein.
  • "Customer Data" means any data in electronic form that Customer or Users make available through the Platform or that is otherwise collected by Cue on behalf of Customer or its Users.
  • "Services" means the AI-powered meeting assistance services that Cue will provide to Customer under this Agreement.
  • "Users" means employees, agents, consultants or other representatives authorized by Customer to access or use the Services.

2. The Services

2.1 Services

Subject to the terms and conditions set forth in this Agreement, Cue grants to Customer a limited, non-transferable, non-assignable, non-exclusive right to access and use the Services during the Subscription Period for its lawful internal business purposes.

2.2 Cue Ownership

All rights and title in and to the Platform, the Services, Software, and Documentation, including all enhancements, derivatives, and improvements to the foregoing, belong exclusively to Cue and its licensors. No rights are granted to Customer other than as expressly set forth in this Agreement.

3. Customer Data

3.1 Customer Ownership

Except for the limited rights expressly granted to Cue hereunder, Customer retains all rights, title and interest in and to all Customer Data. Customer is solely responsible for the accuracy, quality, legality, reliability, and appropriateness of all Customer Data.

3.2 Authorization

Customer grants Cue a nonexclusive, worldwide, royalty-free right to reproduce, display, adapt, modify, transmit, distribute and otherwise use the Customer Data (a) to maintain, provide, and improve the Services under this Agreement; (b) to prevent or address technical or security issues and resolve support requests; and (c) at Customer's direction or request.

3.3 Security

Cue shall use commercially reasonable measures to maintain the security and integrity of the Services and the Customer Data and to provide technical and organizational safeguards against accidental, unlawful or unauthorized access to or use of Customer Data.

4. Restrictions and Responsibilities

4.1 Customer Restrictions

Customer shall not:

  • Modify, copy, display, republish or create derivative works based on the Services
  • Act as a reseller or distributor of the Services
  • Access or use the Services if Customer is a direct competitor to Cue
  • Use the Services to post or send infringing, obscene, threatening, libelous, or otherwise unlawful material
  • Intentionally interfere with or disrupt the integrity or performance of the Services
  • Remove or alter any trademark, logo, copyright or other proprietary notices in the Services

4.2 AI Features

The Services include AI features that may generate suggested text, information, analyses, results, content, and recommendations. Given the probabilistic nature of artificial intelligence technology, the output may be inaccurate or inappropriate. All AI output is provided "as is" and Customer agrees that all decisions made in reliance on any AI output are made at Customer's own risk.

5. Fees and Payment

Customer shall pay Cue the applicable fees for its Service Plan(s) in accordance with the pricing terms. All fees are non-refundable and non-creditable, except as expressly set forth in this Agreement. If Customer fails to make any payment when due, Cue may charge interest on the past due amount and may suspend performance of the Services.

6. Warranties and Disclaimers

EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH HEREIN, ALL SERVICES ARE PROVIDED ON AN "AS IS" BASIS WITHOUT ANY WARRANTY WHATSOEVER. CUE EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED AND STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT.

7. Limitation of Liability

IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY LOST PROFITS, DATA LOSS, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER. IN NO EVENT WILL CUE'S AGGREGATE LIABILITY EXCEED THE FEES PAID BY CUSTOMER TO CUE IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO A CLAIM.

8. Term and Termination

This Agreement shall commence on the Effective Date and continue until terminated. Either party may terminate this Agreement if the other party materially breaches any terms and does not cure such breach within thirty (30) days of receiving notice. Upon termination, the rights and licenses granted to Customer shall terminate immediately.

9. General Provisions

This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware. Any disputes arising out of or related to this Agreement shall be resolved through binding arbitration in accordance with the rules of JAMS, except that either party may seek injunctive relief in court.

Contact Us

If you have any questions about this Agreement, please contact us at: help@cue.ai